Five Decades & more than 50,000 Satisfied CustomersWarmer | Safer | Smarter
Videos & Downloadable Documents
A little routine care keeps your windows, doors and conservatories looking and working their best for decades. Download our PDF guides, watch the short adjustment videos or get in touch if you need hands-on help.
If you’ve noticed something out of the ordinary, our team is on hand, call 0800 25 35 45 or book a service visit.
Important information about ventilation, leadwork, self-cleaning glass and painted products.
An explanation by FENSA of condensation on double glazed windows.
Tips on how to adjust your windows, doors and handles, for best alignment.
Full guide to keeping your Brackenwood Windows & Doors in optimum condition.
Quick Answers
The questions our aftercare team hears most often.
That’s typically a sign the sealed unit has failed, moisture is getting between the glass panes. It’s a covered issue under your guarantee; book a service visit and we’ll inspect and replace it.
Most catches are a 5-minute adjustment to the hinges. See our Product Adjustment PDF for the step-by-step. If you’re not comfortable doing it yourself, we can come out.
External condensation is a sign your new units are insulating well, the outer pane is staying cool because heat isn’t escaping. It’s harmless and clears as the day warms up.
Self-cleaning glass uses a special coating that reacts with UV and rain to break down dirt. You don’t need to clean it actively, but if a stubborn mark builds up, use clean water and a soft cloth (no detergents).
Yes, our Paint Shop can supply touch-up paint that matches your original finish exactly. Email us your order number and we’ll send a small bottle out.
Why Choose Brackenwood
A family-owned business, established in 1987 and still operating with the same director on a day-to-day basis covering Hampshire, Berkshire, Surrey, Dorset, West Sussex, Oxfordshire & Wiltshire.
Our installers are all trained craftsmen and only work for us. We are a member of the CPA, Approved Craftsman, and hold the BSI Kitemark for installations.
Over 45% of our business comes from repeat customers or their recommendations.
To date we have over 50,000 satisfied customers.
We offer the personalised services you would expect from a local supplier, meaning peace of mind should you need us in the future.
Environmental impact is important to us, and we recycle 90% of all trade waste used in our products.
We have never gone into receivership or traded under any other name. This is essential for honouring guarantees for our products and installations.
Our finance partner provides personalised loans, meaning you can improve your home now but pay in affordable monthly instalments.
