The current lead time for a service call is approximately 4 weeks. Where the issue is urgent or relates to a safety concern, please call our team directly on 0800 25 35 45.
If the fault is covered under the Terms and Conditions of the Guarantee, the work will be carried out free of charge, but may be subject to a labour charge after 12 months.
If it is found that the fault is not covered under the Guarantee, or if the product has not been maintained in accordance with the Company’s maintenance instructions, a charge will be made. The minimum charge in this case will be £90.00 incl. VAT.
Missed Appointments
Please note, 48 hours’ notice is required to rearrange appointments. Missed appointments will be charged at £90 incl. VAT.