Your relationship with Brackenwood does not end when your installation is complete. We are here to help you care for your windows, doors and conservatories for years to come, whether you need maintenance advice, a service visit, or support with a guarantee-related query.
Settling Down Adjustments and Service Visits
Following installation, it is normal for newly fitted windows and doors to require minor adjustments as part of an initial settling-down period. Where required, Brackenwood will attend and carry out such settling-down adjustments free of charge for up to twelve months from the date of installation.
After this period, service visits for issues arising from normal wear and tear, usage or environmental exposure may be subject to a reasonable call-out charge. Where a chargeable visit is later found to be necessary due to a manufacturing defect or installation fault, any call-out charge paid will be refunded in full.
